You will report monthly to your clients and provide relevant reports showing funds that have been collected throughout the month. You will complete monthly/quarterly excel spreadsheets to issue to clients and complete quarterly/monthly billing runs for your assigned accounts. You will complete Unit Rate checks to ensure resident bills are accurate and take and redirect enquiries where necessary. You will successfully resolve all general queries or complaints from clients and log all enquiries and conversations on the client database, log any complaints and follow the timely complaints procedure. All diarised activities must be completed within agreed timescales and you will generate letters and final bills to consumers. You will chase invoices to clients and take consumer payments via Worldpay service. You will also allocate payments received to the customer records and perform any other task required to fulfil the role.
You will possess communication and interpersonal skills and must be able to work as part of a small team and the ability to work on own initiative. You will have the ability to absorb and interpret relevant product knowledge and have good organisational and administrational skills. You will also be able to work under pressure, be enthusiastic and self motivated and have a good knowledge Outlook, Word & Excel.