Shift Rental Agent

As part of a team of 3, work a nine weeks cycle averaging 40 hours per week as follows:

* 6am -2.30pm (8.5 hrs including paid lunch)

* 1.30pm -10pm (8.5 hours including paid lunch)

This is an exciting customer facing role looking after retail customers and becoming an integral member of the team.

* Provide excellent customer service for customers, both internal and external

* Contact customers to ensure full details obtained and customer expectations are managed proactively

* Complete standard processes efficiently from identification and qualification of customers, delivery and explanation of vehicles to return check ins and completion of appropriate paperwork

* Deal with customers face to face to deliver good service and develop repeat business.

* Investigate customer problems, changes and queries, escalating to Shift Leader as appropriate and take actions to achieve a successful outcome.

* Undertake quality controls to ensure all cars are up to standard or take appropriate action to address.

* Complete daily administrative work as required, both accurately and on a timely basis.

* Maintain a safe clean working environment in line with health and safety requirements

* Work as part of a team and adopt a flexible approach to increase and maintain the quality of service

* Provide accurate information to customers

* Qualify potential customers and manage risk

* Contribute to an ongoing positive team environment

* Undertake driving work as required to meet and exceed the expectations of the customers.

* Competent with Excel and Word and ability to learn bespoke car rental systems quickly.

* Willingness to work flexibly to meet business and customer needs promptly and effectively

* Attention to detail

* A calm and analytical approach to problem solving

* Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation

* Ability to quickly identify and prioritise issues, create solutions and meet deadlines

* Ability to work under pressure

* Ability to build strong relationships with internal teams and external customers

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