Our Client an affordable housing provider based in Dorset has appointed TristoneNash to assist with the recruitment of a Repairs Works Planner / Scheduler.
In this role you will also be the first point of contact for the organisations customers to enable them to report repairs to their properties and allocate works to the trade operatives and subcontractors.
Duties of the Role
* Responding to calls from customers reporting repairs
* Detailing an accurate understanding of the repair required before passing the job to the operative
* Utilising the scheduling system to ensure customers receive a timely service
* Placing orders with subcontractors
* Tracking progress of works from inception to completion
It is essential / desirable you have the following criteria:
* Experience in a repairs & maintenance environment
* Excellent customer service, and good telephone manner
* Experience with working with engineers diaries/scheduling day to day or reactive repairs
* Excellent Communication Skills IT Literate as you will be using an in-house system(s) to add calls/repairs to the system and then allocate to the relevant trades person to complete the works
* Ability to work under pressure
* Highly organised with a good attention to detail Proactive and positive, ‘can do’ attitude
* Work experience with either a Social Housing Provider or Contractor
The client is looking to appoint somebody ASAP for this role.
If you would like more information about this works planner / scheduler position, or to apply for this vacancy, please contact us

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