Crossroads Truck & Bus
Customer Service Advisor
Birstall Depot
Crossroads Truck & Bus Limited is one of the leading commercial vehicle distributors for the Yorkshire and Lincolnshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.
An exciting new opportunity has arisen. We are currently recruiting for a Customer Service Advisor to join our fantastic team in Birstall (WF17). This is a fantastic opportunity to develop within a progressive organisation.
This exciting and challenging role will entail planning and organisation. Communication internally and externally will be a key requirement. The successful candidate will have a positive, ‘can do’ attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service.
The Role
– Book in vehicles using the planner for repairs, servicing & MOT, conjunction with the workshop.
– Liaise with customers, advise on progress, seek authority to carry out further repairs, taking payments & dealing with customer enquiries.
– Proactively contact customers, ensuring that the customer is satisfied with work completed.
– Send out customer invoices.
– Service administration duties.
– Maintain CSI (customer satisfaction index) performance.
Hours of Work
Monday to Friday 09.00am until 18.00pm.
– Excellent communicator
– Able to work on own initiative.
– Able to problem solve effectively.
– Enthusiastic.
– Computer skills advantageous.
– Extremely well organized & able to prioritise.
– Attention to detail.
Commercial experience in a similar environment or previous experience within a similar role would be preferable but full training will be given.
– Excellent in house product training programme.
– Excellent contributory pension scheme.
– Access to company promoted saving platform.
– Comprehensive healthcare cash plan.
– Loyalty bonus.
– Friendly & professional working team.
Crossroads Truck and Bus pride ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.

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